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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 14, 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering More Value: What’s New in RRC 2.0 by IBM November 04, 2009 - (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Center Projects: Project Management by APC November 02, 2009 - (Free Research) This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Breakthrough in Service Delivery for Data Center Workloads by IBM June 25, 2009 - (Free Research) Watch this Webcast as IBM reveals new offering that can sustain ongoing cost reduction while improving service levels over the long term. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Tangible Value of Server Virtualization by Dell India December 17, 2007 - (Free Research) Virtualization is more than just a concept-- it is a concrete business strategy that can provide tangible value for companies in virtually any industry. Read this paper to learn more about Dell's virtual infrastructure solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Datacenter for Cost and Efficiency by Dell, Inc. and Intel April 01, 2009 - (Free Research) The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Data Center Projects: Growth Model by APC November 2008 - (Free Research) Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection for Virtual Server Environments by Datalink and NetApp October 2008 - (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Power Variations in Data Centers and Network Rooms by APC November 2008 - (Free Research) To mitigate against the problems described in this document, designers and managers of data centers and network rooms must adapt to the new realities of dynamic power consumption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AC Vs. DC Power Distribution for Data Centers by APC January 2007 - (Free Research) In this paper, you'll learn why high-efficiency AC will likely emerge as the dominant choice for data center power distribution. Topics covered include a review of the characteristics of AC & DC distribution, A mathematical model of the efficiency of two different AC distribution systems, and Why many of the DC benefits are unfounded. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel October 2009 - (Free Research) Read this transcript featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel's Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient October 2009 - (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel September 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel September 2009 - (Free Research) Join this Webcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient October 2009 - (Free Research) In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Introduction to Virtualization E-book, Chapter 6: How Virtual Infrastructures Change Security by SearchServerVirtualization October 2009 - (Free Research) Protecting the virtual data center doesn't need to be any more difficult than protecting a physical network. The key is to remain vigilant. In this chapter, you'll learn how to mitigate potential security risks to your resource pool and virtual machines without over-allocating administration. (EBOOK) VIEW ABSTRACT | GO TO

Ops Center in Action Product Tour by Sun Ops Center October 2009 - (Free Research) View this screencast to learn about a new management approach for virtual and physical systems that helps reduce data center complexity. Discover how this tool combines provisioning, patching, managing and monitoring through a single console to enable IT pros to gain control over system sprawl and provide more flexible infrastructures. (VIDEO) VIEW ABSTRACT | GO TO

Driving Efficiency Within your Data Center: Reduce costs by reducing duplicate data by Data Domain July 2009 - (Free Research) This presentation transcript features Brian Babineau, senior analyst with the Enterprise Strategy Group. Today Badineau would like to talk to you a little bit about driving efficiency within your data center and how you can reduce cost by reducing the amount of duplicate data that maybe in your environment. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Designing, Building and Managing Data Center Networks by Siemon Company October 2009 - (Free Research) This eGuide will discuss physical considerations for data center network design, how best to build your network infrastructure, and how to monitor and manage your data center network. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Increasing Efficiencies in the Data Center - Making Your Wide Area Network Work for You by Datalink Corporation August 2009 - (Free Research) Please join Kent Christensen, Virtualization Practice Manager, Datalink, as he analyzes and explains WAN efficiencies between data centers. In addition to the topic of transferring data over the WAN more efficiently between the primary and secondary data centers, much of the presentation will apply to small remote offices as well. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

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